Contact Centre Advisor

About the team and what we do

The contact centre is the face of the NMC and the first port of call for all of our customers. We deliver excellent customer service on all interactions, solving registration problems, triaging complaints and always ensuring a professional image.

Your role and impact

As Contact Centre Advisor you will:

·Provide excellent customer service on all interactions

·Answer all communications in line with NMC tone of voice

·Assist registrants from across the globe with any query type

·Ensure the highest standards of quality and adheres to the standards set out for quality monitoring and delivery.

·To work within the set objectives and targets outlined within their key performance indicators and set service level agreements

·Update the relevant system and documents

·Work well within a team engaging in meetings and sharing ideas

·Communicates clearly with their Team Manager regarding their own performance and is responsible for highlighting their own areas of performance development where possible.

What you’ll bring
·Have a current practising certificate (for either England and Wales or Scotland) as a solicitor or barrister

·Have evidence of providing legal advice in a high-pressured environment

·Have excellent written, oral and presentations skills.

·Have relevant casework experience

·A focused approach to delivering results by working to tight deadlines

·Be self-motivated – we need someone with initiative who takes pride in the quality of their work and always strives to improve.

·Have experience of collaborative working with other teams.

·Experience of working in a politically sensitive environment and dealing with high profile sensitive issues.

·Provide leadership, management and direction to the RIT Lawyers. To keep performance improvement under review to ensure that performance targets and KPIs are met.

·Help maintain the integrity of the register 

·Work collaboratively with other departments within the NMC by building professional relationships with colleague across the organisation 

·Provide support to other teams as and when required

Contract Type:
Fixed Term contract:
1x FTC 31st April 2027
2x FTC 31st August 2027

Location:
One Westfield Avenue, Stratford – Hybrid working (minimum of 2 office days With Tuesday as the fixed day)