Junior Service Manager | Launch Your Career in Tech

• →Support the delivery of IT and business services to agreed service levels.
• →Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• →Assist with the coordination of incident, problem, and change management activities.
• →Support service review and governance meetings.
• →Produce service reports and performance updates for stakeholders.
• →Communicate effectively with clients, delivery teams, and internal stakeholders.
• →Escalate issues and risks where appropriate.
• →Assist in identifying opportunities for service improvements.
• →Support service transition and operational change activities.
• →Build positive working relationships with clients, suppliers, and delivery teams.
• →Contribute to continuous improvement initiatives that enhance customer experience and service performance.

• Strong communication and interpersonal skills.
• Excellent organisation and attention to detail.
• Customer-facing or customer service experience.
• Ability to manage multiple tasks and priorities.
• Proactive approach to problem solving.
• Strong willingness to learn and develop.
• Comfortable working with a range of stakeholders.
• Ability to work independently and as part of a team.

• Understanding of Service Management or Service Delivery concepts.
• Awareness of ITIL principles.
• Experience producing reports or analysing performance data.
• Experience supporting operational or business processes.

To be eligible, candidates must:

• Be SC Eligible
• Have a minimum of five years' UK residency.
• Have no gaps of more than 30 consecutive days outside of the UK during that five-year period.
• Located in Newcastle (maximum 1 hour commute) or willing to relocate (a budget for relocation provided)

If you’re ready to take the next step in your career and grow with the support of nology and a dedicated team, submit your application now. We look forward to hearing from you!