Customer Service Representative, Medical Store

3030 Hoyt Ave, Everett, WA 98201, USA

Join a team where compassion isn’t just a skill—it’s our culture. We’re searching for customer service professionals who bring positivity, patience, and heart to every interaction. If you love helping people, turning challenges into solutions, and making someone’s day a little brighter, this is the place for you.

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary
• Pay $22 - $24/Hr DOE

• High school graduate or equivalent
• Medical background including Respiratory Therapy and Nursing experience is a plus
• In-depth knowledge of home medical products, placement, availability and pricing
• Ability to work with diverse clientele
• Excellent customer service skills
• Excellent verbal communication skills, especially over the telephone
• Ability to occasionally lift and/or carry objects weighing up to 100 lbs
• Ability to sit, stand and walk for extended periods of time
• Ability to accurately enter data into computer and acquire a working knowledge of any software applications necessary to the position

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.