Director of Application Management

The Director of Application Management provides strategic leadership, governance, and continuous improvement for Advancement's technology applications and platforms. Reporting to the Vice President of Advancement Resources, the Director serves as Product Owner for Advancement applications, translating business needs into technology solutions that enable fundraising, engagement, stewardship, and operational effectiveness. The role oversees the Advancement technology roadmap and application portfolio, serves as the primary liaison between Advancement and Information Technology Services (ITS), and leads the Application Management team. The Director collaborates with stakeholders across Advancement, ITS, external vendors, and university partners to deliver scalable, sustainable solutions that align technology investments with Advancement priorities, strengthen business processes, improve user experience, and maximize the value of enterprise platforms.

• Bachelor's degree required.

• Seven or more years of experience in advancement technology, CRM administration, enterprise application management, business systems, or a related field.

• Experience managing enterprise applications and technology projects.

• Demonstrated ability to translate business requirements into technology solutions.

• Experience supervising professional staff and managing competing priorities.

• Strong understanding of CRM systems, application governance, and software lifecycle management.

• Master's degree preferred.

• Experience in higher education advancement or nonprofit fundraising environments.

• Experience with Salesforce, Marketing Cloud, Experience Cloud, Cvent, Shopify, or similar engagement platforms.

• Experience working with Agile methodologies, product ownership, or technology governance frameworks.

• Experience partnering with central IT organizations and external vendors.

• Salesforce and Marketing Cloud Associate Director

• Business Systems Analyst

• Additional Application Management staff as assigned

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.