Graduate Financial Aid Counselor

The Graduate Financial Aid Counselor will primarily focus on graduate students, advise and counsel full and part-time students/families on the availability of financial aid, the delivery process for receiving it, and the reconciliation processes required to ensure that financial aid funds are transferred to student account. 

Responsibilities include reviewing student applications, performing verification procedures, reviewing/evaluating appeals, and interceding for students with participating departments (School administrators, Student Accounts, Registrar, and Co-op).

This position will have a hybrid work arrangement. 

• →Counsel and advise students and parents on financial aid process, NU billing procedures, and financing options.
• →Administer federal, state and Northeastern-based financial assistance. Review student applications and perform federal needs analysis to determine eligibility. Verify information according to federal process.
• →Perform the per term audit of federal eligibility: adjusting aid and monitor satisfactory academic progress.
• →Represent the Financial Aid Office at Open Houses, student meetings, workshops, and part-time evening programs to overview and answer questions regarding the financial aid process.

• Bachelors Degree preferred or relevant experience
• Experience in student personnel administration, preferably in Financial Aid or Student Accounts
• Strong communication, interpersonal and organizational skills
• Ability to communicate well by telephone and email, in addition to face-to-face interactions
• Willingness and ability to give presentations to large groups of students and their families
• Working knowledge of ServiceNow, PowerFAIDS, Banner, Microsoft Teams, Outlook, Word, and Excel preferred
• Experience working with non-traditional student populations and adult learners preferred
• Demonstrated ability to work with a diverse student population
• Strong analytical, decision-making, and problem-solving skills

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.