Dispatcher

At Northwest Ambulance, our Dispatchers are the connection between our crews, healthcare partners, patients, and the communities we serve. They keep information moving, crews coordinated, and transports on track. If you’re a strong communicator, quick thinker, excellent multitasker, and someone who can stay calm when things get busy, this could be the role for you!

What we expect from you as a Northwest Ambulance Dispatcher:

• →Assessing caller information and formulating an action plan.
• →Scheduling and dispatching medical transports and field crews to appropriate locations.
• →Evaluating call information to determine the suitable units and level of care/response.
• →Effectively conveying information to field crews in a fast-paced environment.
• →Utilizing telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• →Communicating with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• →Receiving and documenting relevant information from emergency and non-emergency calls.
• →Assigning priority to calls based on urgency and importance.
• →Responding to issues and coordinating with the appropriate department or supervisor for resolution.
• →Operating and managing a multi-line phone system.
• →Efficiently operating and managing computer systems, GANTT, and CAD.
• →Maintaining accurate call logs and patient information.
• →Familiarity with dispatching procedures and guidelines for field crews.
• →Awareness of county and state protocols.
• →Creating daily schedules for field crews.
• →Monitoring field crew/rig route and status to coordinate and prioritize schedules.
• →Accepting payments and diligently recording information.
• →Managing multiple incidents simultaneously.
• →Assisting other dispatchers as required.
• →Providing precise information and instructions to callers.
• →Supporting crews in reporting malfunctioning equipment and implementing plans for replacement or repair.
• →Performing other assigned duties.

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at times.

• Love a fast-paced environment where no two days are exactly alike.

• Can stay calm and organized when multiple things are happening at once.
• Are a natural problem-solver who likes figuring out what needs to happen next.
• Have strong verbal and written communication skills.
• Enjoy working as part of a team.
• Have great attention to detail.
• Know how to prioritize and manage your time effectively.
• Provide outstanding customer service, even during stressful situations.
• Are comfortable communicating with everyone from ambulance crews to supervisors and healthcare professionals.

• High school diploma or equivalent.
• Experience with Logis, New World, or other dispatching software preferred.
• Medical Terminology Coursework or on-the-job experience.

Northwest Ambulance is an Affirmative Action Employer / Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, age, sex, gender identity, gender expression, citizenship, ancestry, national origin, sexual orientation, disability, veteran status, military status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law.