IT Operations Specialist

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  Work on service requests from internal stakeholders; diagnose and resolve hardware, software, and network incidents across a diverse fleet of devices.

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  Track and maintain a comprehensive IT asset inventory, managing the full lifecycle of hardware from procurement and provisioning to decommissioning.

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  Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one, and securely offboard departing employees.

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  Implement and support system standards and security policies (e.g., encryption, MFA, and access control) under the direction of IT leadership.

• 3+ years of professional experience in an IT support or help desk environment.

• Proficiency in managing and troubleshooting a cross-platform environment including Windows 11, macOS, Android, and iOS.

• Hands-on experience with Mobile Device Management (MDM) tools like JAMF, Intune, or FleetDM

• Strong interpersonal skills with a "user-first" mentality; ability to remain calm and professional while troubleshooting high-pressure issues for colleagues.

• Experience managing users and security groups within Okta (or similar identity providers).

• Ability to lift, carry, and move IT equipment (such as servers, UPS units, and monitors) weighing up to 35 pounds.

• In-depth experience supporting Microsoft Office 365.

• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting).

• Familiarity with scripting (PowerShell, Bash, or Python) to automate routine IT tasks.

• CompTIA A+, Network+, Okta Certified Professional, or Microsoft Modern Desktop Administrator Associate (MD-102) certifications.

• Experience with Identity and Access Management (IAM) platforms (Okta a plus)

Additional Information:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Northwood is an Equal Opportunity Employer; employment with Northwood is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.