Field Service Engineer

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

To support continued growth across the South Korea market, Nova Biomedical is seeking a Field Service Engineer, Clinical to provide hardware and software support for clinical accounts throughout the region. This role is responsible for supporting customers and distributors through pre-sales support, installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing technical support. The ideal candidate will be customer-focused, technically skilled, and comfortable working independently while maintaining strong relationships with both distributors and end users.

• →Respond to and follow up on customer and distributor inquiries via phone and email.
• →Execute service-related activities including installations, training, IQ/OQ services, preventive maintenance, repairs, and ongoing support.
• →Provide demonstration support as requested by the sales team.
• →Manage and collect installed base information for existing and new customers.
• →Monitor customer service agreements and qualifications and proactively support renewal opportunities.
• →Manage distributor service parts inventory and oversee warranty and claim processes.
• →Maintain routine communication with the U.S.-based technical support team.
• →Build and maintain strong relationships with distributors, biopharma customers, and clinical accounts.
• →Conduct distributor service training and support local qualification efforts.
• →Perform joint customer visits with distributors and Key Account Managers.
• →Initiate and execute service campaigns to improve customer satisfaction.
• →Manage service spare parts inventory and maintain essential service tools.
• →Create and maintain local service support materials and FAQs to support distributor activities.
• →Maintain strong product knowledge and competitive awareness to support customers and distributors effectively.

• Bachelor's degree or higher in Engineering, Biopharma, Medical Devices, or a related technical discipline.
• Strong knowledge of mechanical, electronic, and optical systems.
• Experience supporting high-value laboratory, clinical, or life science instrumentation preferred.
• Experience in field service, service coordination, or technical customer support preferred.
• Experience within clinical diagnostics, life sciences, laboratory instrumentation, or medical device industries preferred.
• Minimum of 5 years of relevant experience in medical devices or laboratory instrumentation.
• Strong communication, organizational, and customer service skills.
• Ability to work independently as well as collaboratively within a team environment.
• Strong troubleshooting and problem-solving skills.
• Hands-on approach with the ability to train customers and distributors effectively.
• Business proficiency in English.
• Proficiency with ERP and CRM systems.

• Field travel required approximately 50% or more.
• Ability to travel frequently throughout South Korea to customer and distributor locations.
• Ability to use standard office equipment and software applications.
• Ability to perform equipment installations, maintenance, repairs, and customer training activities.
• Ability to communicate effectively with customers, distributors, and internal teams.
• Ability to work independently in a customer-facing environment.