JRSS NOC Technician

Position Overview: We are seeking JRSS NOC Technicians to support 24/7 network operations at Scott AFB, IL. This role focuses on monitoring, troubleshooting, failover support, incident documentation, and service restoration across MPLS and JRSS infrastructure. Ideal candidates have an active Secret clearance, Security+ CE, and experience with routers, switches, routing protocols, Cisco, Juniper, alarm surveillance, and fault management. Key Responsibilities: Execute network operations across MPLS and JRSS infrastructure Monitor and analyze customer traffic across mission-critical network environments Perform real-time customer failover during scheduled maintenance, unscheduled outages, and service degradations Work directly with supported customers, engineers, vendors, and other NOC teams to maintain maximum network availability Proactively monitor network alarms using platform-specific network management tools Perform fault isolation, incident assessment, and network troubleshooting Support change management activities, including hardware replacement, software configuration, and ASI management Use incident management applications to document outages, degradations, isolation steps, escalations, and resolutions Recommend resolutions for network incidents, deficiencies, and service-impacting events Support troubleshooting across routers, switches, routing protocols, MPLS, VPNs, IDS/IPS, proxies, packet capture, network taps, load balancing, firewalls, and out-of-band management systems Assist with process improvement, team training, and operational documentation Requirements Basic Qualifications: High school diploma or equivalent with 2–4 years of relevant experience in a NOC, network operations, cyber transport, tech control, or related environment Ability to support a 24/7 operations schedule, including nights, weekends, holidays, and rotating shifts Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management Experience with one or more of the following: routers, switches, routing protocols, Cisco, Juniper, or MPLS General understanding of network topologies Ability to document technical issues clearly in incident management systems Strong communication skills for coordinating with customers, engineers, vendors, and other NOC teams Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus – Project-based Yearly bonus – Company based