ServiceNow Visualization & CM Analyst

Role Overview We are seeking a ServiceNow Visualization & Configuration Management Analyst to support mission-focused operations at Scott Air Force Base, IL. This role will focus on building advanced ServiceNow visualizations, supporting configuration management activities, improving CMDB data integrity, and helping the team use ServiceNow more effectively for operational insight and decision-making. The ideal candidate has strong hands-on ServiceNow experience, advanced data visualization skills, a solid understanding of CMDB structures, and the ability to investigate data issues across configuration items, circuits, equipment, and telecom-related data modules. Key Responsibilities: Design, build, deliver, and maintain complex data visualizations within ServiceNow. Translate team requirements into actionable dashboards, reports, and visual insights. Serve as the team SME for ServiceNow visualization strategies and best practices. Support core configuration management functions within the ServiceNow platform. Analyze change requests, conduct CI audits, and maintain accurate relationships between circuits, services, and equipment. Investigate and resolve CMDB data integrity issues. Support data validation within ServiceNow telecom modules, including TSOM/TNI. Navigate ServiceNow tables, data structures, and CMDB relationships to identify and resolve platform/data issues. Collaborate with analysts, engineers, and stakeholders to improve reporting, visibility, and data quality. Provide informal mentorship and guidance to team members on ServiceNow visualization capabilities and best practices. Requirements Required Qualifications U.S. citizenship required. Active DoD Secret security clearance required. Security+ CE certification required. Bachelor’s degree in an IT-related field. 4–8 years of relevant IT, ServiceNow, configuration management, or data visualization experience. Advanced hands-on experience creating complex data visualizations in ServiceNow. Ability to demonstrate experience building ServiceNow dashboards, reports, or visualizations from the ground up. Strong understanding of the ServiceNow platform, including ITSM processes and CMDB data model. Experience navigating ServiceNow tables, records, relationships, and data structures. Strong foundation in configuration management principles and practices. Strong analytical, troubleshooting, and problem-solving skills. Ability to translate complex requirements into functional dashboards, reports, and visual outputs. Must be able to work 100% onsite at Scott AFB, IL. Desired Qualifications: Experience with ServiceNow telecommunications modules, including TSOM and TNI. ServiceNow Certified Implementation Specialist, Platform Analytics, or related ServiceNow certification. ITIL certification or related technical certification. Practical understanding of the OSI model. Understanding of how network circuits, telecom services, physical equipment, and configuration items are interrelated. Experience supporting CMDB cleanup, CI audits, data validation, or ServiceNow reporting improvements. Experience working in DoD, DISA, DISN, or mission-critical network operations environments. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus – Project-based Yearly bonus – Company based