Unified Capabilities (UC) NOC Technician 3

We are seeking a skilled Unified Capabilities (UC) NOC Technician 3 to join our mission-focused team at Scott Air Force Base, IL. The successful candidate will be responsible for ensuring the maximum availability of critical network systems supporting Department of Defense (DoD) operations. As a UC NOC Technician, you will play a key role in monitoring, troubleshooting, and resolving network issues to ensure that communication networks are functioning at optimal levels for our nation’s security. Key Responsibilities: Incident Management: Create, update, and resolve network issues using the Service Now platform, ensuring clear and efficient communication. Network Operations: Execute operations for configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks. Customer Interaction: Collaborate directly with UC stakeholders and leaders to maximize network availability and minimize mission or operational impacts. Situational Awareness: Provide global situational awareness to leadership, ensuring they are informed of incidents, network status, and service restoration. Incident Documentation: Record, assess, track, and monitor incident tickets, and use incident management applications to document network incidents through their lifecycle. Network Monitoring: Proactively monitor alarms across platform-specific network management tools. Configuration Maintenance: Perform regular maintenance on network configuration plans and profiles to ensure uninterrupted service. Resolution Recommendations: Assess network incidents and deficiencies, and recommend solutions or process improvements for UC and DRSN operations. Requirements Basic Qualifications: High school diploma or equivalent with 2–4 years of relevant experience. Active DoD Top Secret security clearance. DoD-8570 IAT Level II certification (Security+ CE or equivalent) prior to start date. Ability to work in a 24×7 shift work environment. General understanding of voice infrastructure and IP network topologies. Experience with alarm surveillance, fault management, LAN maintenance, and network monitoring tools. Experience managing or configuring routers, switches, and crypto devices. Desired Qualifications: Tech control facility or cyber transport experience. Circuit actions experience. Experience with MS Office Suite (Outlook, Excel, Word, PowerPoint, Teams). Familiarity with Juniper IP technologies, session initiated protocol, media call flow, and packet capture analysis. Knowledge in routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, and DSN Core. Benefits Core Benefits: Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off. Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage. Payroll: Paid Bi-Monthly. 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment Individual or company-wide performance and recognition awards (Quarterly Health Benefits: UNITED HEALTHCARE PPO, extensive national coverage. INCLUDES: Medical/Dental/Vision/HSA. Eligible on the first of the month, immediately after the start date. Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment. Quality of Life Benefits: Training & Career Development Reimbursement of Tuition and training needed to support career development. $150 monthly reimbursement contribution paid monthly towards parking expenses. Receipts must be submitted by the close of business on the 25th of each month. Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month. Special Benefits: Performance bonus – Project-based Yearly bonus – Company based