Client Services Coordinator

The Client Services Coordinator performs all functions related to the processing of orders and receipts through our 3PL facilities to meet client and customer expectations, acting as the primary liaison for our customers.  The Client Services Coordinator performs customer service, allocation, traffic, and routing functions per established company standards and practices. 

This ideal candidate can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They enjoy working within a dynamic, positive, and energetic team while supporting our “we are one team” ethos.   

• Excellent technical capabilities with proficiency to learn internal and external software systems 
• Excellent communication and interpersonal skills 
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented 
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety 
• Ability to work under pressure, be flexible and adapt to changing priorities. 
• Trustworthy and moral character (we use pre-employment background & drug tests) 

• Must have 12+ months’ customer service experience in a logistics or corporate/call center environment, 3PL a plus.  
• An understanding of Microsoft Office applications, specifically Outlook  
• Must be 18 years or older to apply
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated areas and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse 

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities 
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments  
• Coordinates flow of inventory with Inventory Team and VAS (Value Added Services) 
• Ensures client SLA’s are communicated to the operations team 
• Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP) 
• Keeps work and storage areas in a safe, clean, and tidy condition at all times. 
• Performs other duties as requested