Business Analyst I - IT Asset Management

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Business AnalystData & AI

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Quick Summary

Key Responsibilities

Maintain Asset & CMDB Data AccuracyPerform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.

Technical Tools

Business AnalystData & AI

$31.91 - $49.45 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position: Business Analyst I - IT Asset Management
Location: Warrenville, IL or Skokie, IL
Full Time
Hours: Monday-Friday, 8:00am - 4:30pm
Hybrid Position

Responsibilities

~3 min read

→Maintain Asset & CMDB Data Accuracy
Perform data entry, updates, normalization, and validation to the CMDB (Configuration Management Data Base) to ensure asset and configuration item integrity.
→Inventory Reconciliation & Physical Audits
Support scheduled physical inventories and reconcile discrepancies between physical assets, ServiceNow, and financial records.
→Data Quality & Cleanup Activities
Identify and correct incomplete, duplicate, or inaccurate records within the HAM module.
→Support Development of IT Hardware Standards
Assist with review, development and documentation of IT endpoint hardware standards. Collaborate with purchasing team to streamline hardware procurement and logistics.
→Execute Hardware Asset Lifecycle Transactions
Process asset receiving, tagging, stockroom updates, transfers, deployments, and disposals within ServiceNow HAM.
→Routine Reporting & Dashboard Support
Generate standard reports and dashboards to support asset visibility, utilization, and lifecycle tracking.
→Process Documentation & Knowledge Support
Maintain job aids, knowledge articles, and process documentation using established templates.
→Support Governance & Compliance Activities
Assist with audit evidence collection, documentation preparation, and compliance checks.
→Assist with Discovery & Integration Updates
Support hardware discovery processes and ensure accurate population of asset and CI records.
→Cross-Team Collaboration & Vendor Coordination
Work with IT operations, field services, and vendors to resolve routine asset discrepancies.

→Education: Bachelor's degree in IT, Business, STEM, or related field (or high school diploma plus 4 additional years of related experience)
→Certification:
→ServiceNow Hardware Asset Management Fundamentals (active or ability to obtain within 90 days)
→Preferred:
- →HAM Certified Implementation Specialist (HAM-CIS)
- →CHAMP – Certified Hardware Asset Management Professional
- →CITAM – Certified IT Asset Manager (IAITAM)
- →ITIL 4 Foundation
→Experience: 1-3 years of experience in IT Asset Management, Business Analysis, IT Project Management, familiarity with ServiceNow Hardware Asset Management.
- →Preferred: 3-5 years of experience in IT Asset Management, Business Analysis, IT Project Management, direct experience with ServiceNow Hardware Asset Management.
→Unique or Preferred Skills:
→Knowledge of IT endpoint devices and peripherals, such as laptops, desktops, thin clients, tablets, smart phones, server and infrastructure hardware, and peripherals.
→Familiarity with IT asset management software, such as ServiceNow and WASP Inventory Cloud. Experience with ServiceNow HAM and SAM is beneficial.
→Basic understanding of IT hardware lifecycles and compliance standards.
→Highly Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, Visio, Outlook, and Teams).
→Excellent analytical skills with the ability to collect, analyze, and interpret data to support decision-making and problem-solving.
→Ability to handle multiple tasks, be flexible to changing priorities, and manage work effectively.
→Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.
→Excellent ability to communicate effectively to stakeholders and leaders at all levels and titles, both verbally and in writing.
→High attention to detail and accuracy.
→Ability to work in a team and graduate to more independent work with experience.

What We Offer

~2 min read

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Career Pathways to Promote Professional Growth and Development

✓Various Medical, Dental, Pet and Vision options

✓Tuition Reimbursement

✓Free Parking

✓Wellness Program Savings Plan

✓Health Savings Account Options

✓Retirement Options with Company Match

✓Paid Time Off and Holiday Pay

✓Community Involvement Opportunities

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: ≈ $66,373–$102,856 a year; 19% below the $105,000 median for Business Analyst jobs on Jobera (156 salaries).
Posted: Today
Employer: has 1,446 open jobs on Jobera.