Experience and Engagement Specialist Senior

Position:  Experience and Engagement Specialist Senior

Location:  Skokie, IL

Full Time/Part Time:  Full-time

Hours:  Monday-Friday, during normal business hours  

Travel: Travel to other Endeavor Health locations (Naperville) may be required

Own and execute physician onboarding function for all new Medical Group and resource physicians with minimal oversight. Key accountabilities include

Communicate with new physicians with high customer service and empathic communications

Execute offer and contract process, serve as the partner between Medical Group leadership, Professional Staff Office and Physician Contracts team

Follow established workflows to deliver an exceptional new hire experience; identify or modify processes to drive efficiency and effectiveness of the program

Establish collaborative partnerships with Medical Group leaders; demonstrate strong conflict resolution skills to ensure policies are followed without compromising candidate experience or engagement

Education: Bachelor’s Degree required in Business Administration, Human Resources, Health Care Administration, Industrial/Organizational Psychology or related field

Experience:

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  Strong computer skills, to include proficiency in Microsoft Outlook, Word, Excel, PowerPoint and Adobe

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  Experience using HR management systems and applicant tracking systems

Unique or Preferred Skills:

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  Excellent written and verbal skills

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  Strong interpersonal skills that enable the ability to build partnerships with physicians, administrative leaders and external vendors

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  Able to work independently, take direction and also work as a team player

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  Collaborative approach to completing work assignments and asking for assistance to accomplish priorities

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  Ability to organize, multitask and quickly manage a large and diverse workload with changing deadlines and priorities

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  Comfortable with shifting priorities based upon business need

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  Strong critical thinker