Patient Access Representative II

Evh Evanston Hospitalmid

OtherPatient Access Representative

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Key Responsibilities

Greet and assist patients in a courteous and professional manner during the registration process.

Technical Tools

OtherPatient Access Representative

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

~1 min read

→Greet and assist patients in a courteous and professional manner during the registration process.
→Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
→Assist with more complex registration scenarios and problem-solving
→Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
→Handle scheduling for specialized services and follow-up appointments.
→Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
→Collaborate with insurance providers and billing teams to address insurance-related issues.
→Assist with resolving complex insurance verification cases.
→Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
→Ensure clear and effective communication with patients to address their questions and concerns.
→Handle patient concerns and escalations, resolving issues effectively.
→Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
→Help patients feel comfortable and informed during the registration and scheduling process.
→Assist in identifying process improvements to enhance patient experience.
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