Patient Access Representative III- Warrenville, IL

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Patient Access RepresentativeHealthcare Non-Clinical

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Key Responsibilities

Greet and assist patients in a courteous and professional manner during the registration process. Perform advanced patient registration tasks,

Technical Tools

Patient Access RepresentativeHealthcare Non-Clinical

$20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

~1 min read

→Greet and assist patients in a courteous and professional manner during the registration process.
→Perform advanced patient registration tasks, including handling complex patient registration scenarios.
→Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
→Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
→Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
→Verify patient contact information and confirm appointment details.
→Collaborate with insurance providers and billing teams to address insurance-related issues.
→Assist with resolving complex insurance verification cases and provide guidance to other representatives.
→Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
→Handle patient concerns and escalations, resolving issues effectively and providing.
→Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
→Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
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→Associates Degree Health Administration Required
→2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.