Public Safety Dispatcher, Evanston Hospital, Days

Position Details:

• Position: Public Safety Dispatcher
• Location: Evanston Hospital
• Full Time: 40hrs
• Hours: Days – 7am – 3:30pm
• Days: Tuesday - Saturday

The Public Safety Dispatcher is a critical position responsible for ensuring the efficient and effective communication and coordination of security and emergency response activities within our healthcare facility. This role plays a vital part in maintaining a safe and secure environment for patients, visitors, and staff.

• →Receiving and prioritizing emergency and non-emergency calls, including requests for assistance, incidents, and alarms.
• →Dispatching Public Safety Officers and other emergency services as needed.
• →Monitoring multiple communication channels and responding promptly to all requests for assistance.
• →Maintaining clear and accurate communication with Public Safety Officers, hospital staff, and external emergency responders.
• →Relaying important information, updates, and instructions to appropriate parties during emergencies or incidents.
• →Tracking and managing the deployment of security personnel and resources to ensure adequate coverage of the hospital premises.
• →Maintaining real-time awareness of the location and status of all Public Safety Officers on duty.
• →Recording and maintaining detailed logs of all incoming calls, incidents, and dispatch activities.
• →Ensuring accurate and thorough documentation of incident reports and related information.
• →Assisting in the implementation of emergency response plans and procedures during critical incidents.
• →Providing guidance to staff and visitors regarding emergency evacuation procedures when necessary.
• →Operating and monitoring communication equipment, including two-way radios, telephones, and computer-aided dispatch systems.
• →Performing routine checks and maintenance of communication equipment.
• →Providing training and support to new Public Safety Dispatchers as needed.
• →Staying current with emergency dispatch protocols and procedures.

        Required:

o    High School Diploma or GED level of education

o    Driver’s License

o    requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.

• Required:

• Minimum one year experience as a telephone operator or equivalent

• Any equivalent combination of training and experience which provides the required knowledge, skills and abilities to perform the job