Bilingual Community Development Supervisor

NorthStar Memorial Group is looking for a Community Development Supervisor at Valley of the Temples in Kaneohe, HI. We are looking for a bilingual, service driven, sales leader that is ready and able to recruit, train, and develop a world-class, multilingual sales team while leading by example with their personal sales. The team will assist families with their cemetery and funeral preplanning needs for our locations on Oahu: Valley of the Temples Memorial Park, Hawaiian Memorial Park Mortuary, and Diamond Head Mortuary.

If you have always wanted the opportunity to build an incredible team in a recession proof and pandemic proof industry, the opportunity to make a lasting difference with the families in our community, all while being able to get paid what you are worth, this is the chance. This is a strong six-figure career with the opportunity to build a dynasty in a “whatever-it-takes” position that requires being available nights and weekends. We are not looking for someone that just wants to maintain the current team. We are looking for someone that excels with their personal sales and can effectively lead a high-performance team, while continuing to grow it to new levels.

Valley of the Temples in Kaneohe is recognized as one of the most beautiful memorial parks in the world and is uniquely positioned as a destination cemetery that attracts families from all over the world that want to secure their family’s legacy in paradise.

• →Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs: Example: Lead community outreach/ events, preplanning seminars at churches, non-profits, unions
• →Hold daily meetings with sales advisors to ensure daily, weekly, and monthly goals are being met
• →Meet personal sales performance requirements monthly. This is a selling position.
• →Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
• →Ensure that all staff are trained on products and services, and understand what inventory and spaces are available
• →Resolve customer complaints regarding sales and service
• →Provide support to the sales team to help grow the success of the advisors and the company
• →Observe and ride along with sales advisors prospecting and sales activities
• →Certify advisors in the perfection of presentations
• →Ensure daily prospecting occurs so that advisor’s pre-need sales presentations and sales results are meeting company minimum standards
• →Keep thorough records of leads, referrals, closing ratios, and after-service follow-up results
• →Report to the sales manager daily for direction setting and unit status report
• →No relocation provided

• Ability to self-generate prospects and teach others to do the same
• Must be proficient using computers and computer applications
• Experience using a CRM to track and follow up on prospects/leads
• Two years sales experience is preferred
• One year leadership or management experience preferred
• High integrity, empathy, and a passion for helping others
• A strong desire to assist families while earning a competitive income
• Excellent communication and interpersonal skills
• Bilingual Required