Workday Configuration & Support Specialist

• →Provide Tier 2 and Tier 3 support for incidents and service requests.
• →Troubleshoot Workday application issues and recommend sustainable solutions and system enhancements.
• →Translate business requirements into scalable Workday solutions.
• →Design, configure, test, and optimise end-to-end Workday Business Processes across relevant modules.
• →Administer security groups, role assignments, domains, and Business Process security policies.
• →Build custom reports, matrix reports, and calculated fields based on business requirements.
• →Configure report-level security to ensure appropriate data visibility.
• →Monitor Workday integration event logs, including EIBs, Core Connectors, and Workday Studio.
• →Investigate and resolve payload and data-transfer failures.
• →Evaluate, test, and implement features introduced through Workday’s semi-annual release cycles.
• →Maintain standard operating procedures, system-configuration documentation, process maps, and user training guides.
• →Prepare test scripts and documented sign-offs for production tenant changes.
• →Produce monthly system-health dashboard reviews covering integration failures, security audits, report performance, and error trends.
• →Collaborate with business teams and external Workday implementation partners.

• 3–5 years of hands-on experience with Workday configuration and advanced reporting.
• Demonstrated knowledge of Workday Business Process configuration.
• Hands-on experience developing calculated fields, custom reports, and matrix reports.
• Experience configuring Workday security groups, roles, domains, and Business Process security policies.
• Experience supporting Workday HCM, Financials, and/or cross-functional platform areas.
• Experience resolving application incidents and service requests in a Tier 2 or Tier 3 support environment.
• Experience with Workday integrations, including EIBs, Core Connectors, and/or Workday Studio.
• Strong analytical thinking and problem-solving skills.
• Excellent English communication skills.
• Ability to translate technical concepts into clear information for business users.

• Workday Pro certification.
• Workday partner certification in HCM Core, Financials Core, or Workday Reporting.
• Experience supporting Workday’s semi-annual release testing and implementation.
• Experience creating SOPs, process maps, user guides, system-health dashboards, and audit documentation.
• Experience collaborating with external Workday implementation partners.

• Workday HCM
• Workday Financials
• Workday Business Process Configuration
• Workday Reporting
• Calculated Fields
• Workday Security
• Enterprise Interface Builder (EIB)
• Core Connectors
• Workday Studio
• Incident and service-request management tools

• Bachelor’s degree in Computer Science, Information Systems, Finance, Human Resources, or a related field.
• Workday Pro or relevant Workday partner certifications are highly desirable.

NTT DATA is a Top 5 global IT services provider with more than 190,000 professionals across 50+ countries. We combine industry expertise with capabilities in consulting, technology, AI, cloud, applications, infrastructure, and connectivity to help organizations innovate, optimize, and transform. Through responsible innovation, we deliver meaningful business outcomes, accelerate client success, and create a positive impact on society.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Req ID: 1372