Case Manager (Rental Subsidy & Services Program)

Join the NVFS Family: We are looking to hire a Case Manager to join our Community Housing team's Rental Subsidy & Services Program (RSSP)! In this role, you will help individuals and families who have experienced homelessness obtain and maintain safe, stable, and affordable housing. Through individualized case management, housing assistance, and community partnerships, you will support clients in overcoming barriers, increasing economic stability, and working toward long-term self-sufficiency.

Why This Role Matters: Having a safe and stable place to call home is foundational to individual and family well-being. As a Case Manager, you will play a meaningful role in helping individuals and families navigate housing challenges, access essential resources, and develop the skills needed to maintain long-term housing stability. Your work will directly contribute to stronger households, greater independence, and healthier communities throughout Northern Virginia.

Benefits and Compensation: We want you to be well, have work/life flexibility, grow your career with us, and have the resources and support you need. Check out our comprehensive benefit offerings here in support of various dimensions of your wellbeing.

In this role, you will:  

Support Clients and Families

• Conduct eligibility screenings, assessments, and intake appointments to identify clients' strengths, needs, barriers, and housing goals.

• Provide individualized, trauma-informed case management and develop housing stabilization plans to support clients in achieving housing, financial, health, and personal goals.

• Connect clients with employment services, healthcare, behavioral health support, financial counseling, public benefits, and other community resources.

• Monitor client progress, adjust service plans, and provide ongoing support to promote housing stability and independence.

• Utilize crisis intervention, motivational interviewing, and problem-solving techniques to address client concerns and support positive outcomes.

Build Housing and Community Partnerships

• Assist clients in obtaining and maintaining affordable housing through housing searches, landlord engagement, lease education, and tenancy support.

• Collaborate with landlords, property managers, housing providers, and community organizations to identify housing opportunities and support successful placements.

• Address landlord-tenant concerns, mediate housing-related conflicts, and help prevent evictions or housing loss.

• Conduct home visits and housing inspections to assess housing conditions, monitor client well-being, and support ongoing housing stability.

• Coordinate rental assistance, security deposits, utility payments, and other eligible financial support.

• Facilitate educational and skill-building activities focused on budgeting, tenant responsibilities, financial literacy, and independent living.

Maintain High-Quality Services

• Maintain accurate and timely case notes, client records, assessments, service plans, and required program documentation.

• Utilize the Homeless Management Information System (HMIS) and other databases to document services, track outcomes, and support reporting requirements.

• Complete eligibility reviews, recertifications, and required documentation in accordance with program and funding guidelines.

• Ensure services comply with program requirements, agency policies, and applicable housing standards.

• Participate in team meetings, supervision, case consultations, professional development, and collaborative program activities.

Your Background:  We understand that you may obtain skills through a variety of professional, personal, educational, and volunteer experiences.

• Bachelor's degree in Social Work, Psychology, Counseling, or a related human services field, or a combination of relevant education and experience.

• At least one (1) year of case management experience serving individuals or families experiencing homelessness, housing instability, behavioral health challenges, poverty, or other complex life circumstances.

• Demonstrated experience providing person-centered case management, including assessments, service planning, crisis intervention, advocacy, and resource coordination.

• Experience using the Homeless Management Information System (HMIS) and maintaining accurate electronic case records and documentation.

• Knowledge of Housing First, trauma-informed care, strengths-based case management, motivational interviewing, and harm reduction principles.

• Ability to communicate effectively and build trusting relationships with individuals from diverse backgrounds while maintaining professional boundaries.

• Strong organizational, documentation, and time management skills, with the ability to manage multiple cases and competing priorities.

• Experience collaborating with community organizations and service providers to coordinate comprehensive client support.

• Working knowledge of Fairfax County's Coordinated Entry System, Continuum of Care (CoC), and local housing resources preferred.

• Housing Counselor and/or HQS (Housing Quality Standards) Certification a plus but not required.

• Oral and written fluency in English required; Spanish or other client language fluency preferred. Additional language skills always welcome.

Additional Requirements:

• Successful completion of background checks upon hire.

• Must have reliable transportation to visit client homes and/or other designated community locations.

• May be called upon to work beyond normal working hours.

• Must be comfortable with varying home conditions.

Working at Northern Virginia Family Services (NVFS) means doing work that matters every day because of the difference you will make in the lives of children and families in Northern Virginia. NVFS’ breadth, depth and scope of services offer the resources and support to ensure that everyone in need, at every stage of life, maximizes their potential and fully contributes to a thriving community. At NVFS, we value every team member’s contribution and our collective impact on our clients and the community. NVFS is an equal opportunity employer, E-Verify participant and drug-free workplace.