Membership Representative

Title:

Membership Representative

Position Summary

In a dynamic, visitor-facing role, the Membership Representative helps answer member customer service inquiries and provides general Garden information by phone and email in a friendly and professional manner. This role helps also supports an efficient office environment and management team. During peak seasons, the Membership Representative actively promotes and facilitates Membership sales by connecting visitors with the benefits of joining.

Specific Duties & Responsibilities

• Respond to incoming Member inquiries by phone and email, including questions about Membership benefits, Garden programming, hours, and directions; transfer calls to appropriate departments as necessary.
• Update Member records in databases as needed.
• Engage with Garden visitors to promote Membership and explain benefits to generate onsite Membership sales during peak sales periods including weekends, holidays, and school breaks.
• Provide general administrative and customer service support and perform other duties as assigned.
• Assist with onsite member programs as needed.
• Conduct all transactions in compliance with New York Botanical Garden policies and procedures.

Qualifications

• Prior office or customer service experience; some college-level coursework preferred.
• Proficiency in Microsoft Word and Outlook.
• Working knowledge of computers, typing, and data entry.
• Strong verbal and written communication skills.

Physical Demand & Work Environment

• Prolonged sitting in an office environment.
• Prolonged standing when supporting onsite programs/events as assigned

Work Schedule

• This is a temporary, part-time position anticipated to start in October 2026 and run through January 15, 2027.
• Two-Week Training & Onboarding Period: Wednesday through Friday, 10 AM. to 5 PM
• Regular Schedule: Wednesday and Thursday, 9 AM. to 5 PM.
• December Peak Period: Saturday availability from 8 AM. to 4:00 PM is required during the December peak period.

Rate

• $20 per hour

If you require an accommodation for any part of the application process, please notify the Human Resources department at HR@nybg.org