Director of Clinical Services

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City.

CJA works to reduce jail overcrowding and unnecessary detention in New York City. CJA is the City's main pretrial services agency, combining operations, pilot projects and research under one roof. The Queens Supervised Release Program (QSRP) operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. It provides pretrial supervision and voluntary referrals for social services, including job training, employment, drug treatment, and mental health counseling. Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest.

Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared databases. These systems support descriptive and evaluative research on arrestee characteristics, case processing and court outcomes, as well as on issues and potential reforms to criminal justice policy in New York City.

CJA's programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the 5 boroughs of NYC, employing over 325 employees, citywide.

Reporting to the Senior Deputy Chief of Supervised Release, the Director of Clinical Services is responsible for providing clinical leadership and policy direction, maintaining accepted standards of practice, and providing administrative, professional and clinical supervision to all staff. This leader will serve as a strategic thought partner to oversee the development and management of all client-based services in the Supervised Release (SR) Program. This person will co-lead the clinical services unit—which is composed of 125 personnel across two sites. The Director of Clinical

Services will directly supervise four – five direct reports. They will be primarily located at the Long Island City (LIC) office site but will occasionally need to spend time at Kew Gardens (KG) office to support the traditional SR work at that site as well as the ICM program work as needed.

Strategy: Set the tone and direction of the clinical services unit; design and implement strategies and best practices to grow the unit and ensure it remains competitive in the field.

Program Development & Excellence: Provide programmatic oversight to ensure consistency and continuity in the provision of services. Partner with the Director of Clinical and Peer Services and the Director of Court Operations and Program Administration to drive departmental initiatives that support the program’s mission, improve outcomes and enhance organizational impact.

People Management: Directly supervise, coach and mentor two Associate Directors of Clinical Services and two Office Managers to achieve established goals and effectively maintain smooth operations at two sites.

Stakeholder Management & Partnerships: Serve as one of the main liaisons of CJA’s clinical services unit to external partners and stakeholders.

DEIB: Continue to uphold CJA’s DEIB values, ensuring that all programming within clinical services is developed and executed through this lens.

• Guide and shape the evolution of the clinical services unit, overseeing the delivery of all services
• Identify opportunities for improvement and expansion in clinical services; oversee the implementation of all clinical services programs including strategy, execution and impact measurement
• Ensure the integration and alignment of the clinical services strategy with the organization’s strategy
• Ensure the delivery of professional clinical support services that can be fully integrated into the service model, utilizing established CBT competencies to enhance client engagement, recovery-oriented care, and continuity of support. Collaborate closely with the Director of Clinical and Peer Services at Kew Gardens, and the Director of Court Operations and Program Administration to ensure alignment of strategic goals, coordinate service delivery across sites and ensure consistency across sites and programs (traditional and ICM)

• Manage the launch and implementation of program improvements and pilot programs intended to better processes and enhance service delivery
• Align work goals, objectives and resources with the program's model, strategies, and longer-term goals
• Ensure program compliance with all regulations, code of ethics, and agency training requirements for staff

• Oversee all personnel in the clinical services units; build, coach and mentor a high-performing team of 4-5 direct reports from two interdisciplinary teams.
• Define clear metrics for success and identify opportunities for professional growth
• Promote collaboration and synergy within supervised release, which includes the peer services and clinical services units

• Serve as one of the main liaisons and external representatives of CJA’s clinical services unit
• Engage with external stakeholders (courts, attorneys community members) to identify opportunities for collaboration and expansion of services

• Actively support the advancement of DEIB cultural competence, racial, gender and social equity in all clinical programs, practices, and services

• Licensed Clinical Social Worker (LCSW), or Licensed Mental Health Counselor (LMHC)
• Minimum of 7 years of experience managing the delivery of clinical services, supervising clinical professionals, and overseeing program outcomes and performance measures for the delivery of clinical services
• 1 year experience at the Associate Director or CJA equivalent level

Demonstrated ability to:

• Lead multidisciplinary teams
• Work with peer support professionals, leveraging professionals and leveraging peer support competencies and the unique contributions of lived experience within integrated service delivery models.
• Administer, score and interpret standardized clinical assessments to guide applied counseling interventions.
• Improve operational or programmatic efficiency or effectiveness
• Plan and manage projects and budgets
• Attract, retain and develop a multi-disciplinary team of licensed professionals
• Work with, collaborate with and support individuals within the highly regulated and complex environment of the criminal legal system.

Competitive salary of $161,106.51. This is an outstanding opportunity for a highly motivated senior leader to join a well-respected and growing organization. In addition, CJA will offer a comprehensive benefits package including, but not limited to:

• 85% employer-paid medical insurance and 100% employer-paid coverage for other core group health benefits
• An education reimbursement of up to $300 per semester or quarter after 1 year of employment
• 5% employer match on 403(b) contributions after 1 year of employment
• Transportation benefits
• A flexible work schedule of 3 days in-office and 2 days remote

Each employee at CJA is guided by these values in our work:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.