Quality Assurance Manager

• Own the overall QA strategy and release-quality process for Nysonian's internal systems.
• Establish standardized QA procedures, test plans, release checklists, acceptance criteria, and sign-off requirements.
• Thoroughly test our ERP, CRM, WMS, operational dashboards, finance systems, and automation workflows.
• Validate functionality across the complete system stack: Front-end behavior, Backend business logic, APIs and integrations, Database records and transformations, Automation workflows, User permissions and access controls
• Perform functional, integration, regression, API, database, and end-to-end testing.
• Validate data accuracy between source systems and internal applications.
• Test critical integrations with platforms such as Shopify, ShipHero, Xero, AWS, and other operational systems.
• Reconcile system outputs against source data when validating financial, inventory, sales, or operational reporting.
• Build regression suites for business-critical workflows so existing functionality is protected when new features are deployed.
• Identify edge cases and failure scenarios before they become production incidents.
• Maintain clear documentation of defects, reproduction steps, severity, expected behavior, and evidence.
• Work directly with developers, ERP leadership, DevOps, Data, Operations, Finance, and other stakeholders to resolve defects.
• Establish clear severity classifications and determine which defects should block a production release.
• Conduct post-deployment validation for critical releases.
• Track recurring defects and identify underlying process or architectural weaknesses rather than repeatedly fixing symptoms.
• Develop and expand automated testing where it meaningfully improves coverage and release confidence.
• Provide management with clear visibility into system quality, unresolved risks, release readiness, and recurring failure patterns.

The QA Manager will be expected to pay particular attention to systems where errors can have significant operational or financial consequences, including:

• Inventory deductions and adjustments
• Order batching and fulfillment
• Shipping workflows
• Returns and RMA processes
• Warehouse transfers
• Reserved vs. available inventory
• SKU and bundle logic

• Revenue
• COGS
• Fees
• Purchase orders
• Accounts payable
• Returns and refunds
• Shipping and duties
• Accounting integrations and reconciliations

• Sales workflows
• Customer-support automation
• Status transitions
• Notifications
• Third-party integrations
• Scheduled jobs and automated processes

• Source-to-dashboard reconciliation
• Database accuracy
• Data transformations
• Historical consistency
• Reporting calculations and business rules

• 5+ years of software QA experience, with experience leading QA processes or teams.
• Strong understanding of modern web application architecture.
• Hands-on experience with API testing using tools such as Postman or equivalent.
• Strong understanding of SQL and relational databases, preferably PostgreSQL.
• Ability to independently investigate discrepancies at the database level.
• Experience testing integrations between multiple systems.
• Experience with regression and end-to-end testing.
• Experience designing structured test cases and test plans.
• Familiarity with automated testing frameworks such as Playwright, Cypress, Selenium, or equivalent.
• Comfortable working with Git-based development and deployment workflows.
• Strong understanding of bug lifecycle, severity classification, release management, and root-cause analysis.

Experience with any of the following would be particularly valuable:

• ERP or WMS platforms
• E-commerce systems
• Shopify
• ShipHero or other warehouse management platforms
• Xero or accounting integrations
• AWS environments
• PostgreSQL, MongoDB, or Supabase
• API-heavy architectures
• Data pipelines and BI dashboards
• Automation platforms and scheduled workflows

Culture

• We're founder-led and operate with speed, direct communication, and clear accountability
• We invest in tools and management practices that help colleagues do their best work
• Our products are used by customers globally
• AI is intentionally embedded in how we work, create, and scale
• Senior leaders are expected to create structure, make decisions, and stay close to execution

Growth & Development

• Competitive pay and meaningful opportunities for performance-based advancement
• Ownership of strategy, systems, execution, and team buildout within your function
• Opportunity to build and scale a meaningful part of the business across two consumer brands
• Scope and compensation growth tied to performance, role expansion, and measurable business impact

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.