Customer Care Officer (AU Client – Hybrid, 1 Day per Month in Office)

You will be responsible for supporting customer care operations, ensuring timely coordination of training-related activities, and maintaining accurate student and CRM records while meeting compliance and service delivery standards.

Other responsibilities include but are not limited to:

• Manage client communications via email, addressing training inquiries and coordinating with internal teams to resolve concerns.
• Oversee the national admin inbox, triaging emails and assigning them to the appropriate teams.
• Record student outcomes and issue training certificates in line with competency requirements.
• Coordinate with onshore teams and trainers to meet SOA (Statement of Attainment) timelines and service metrics.
• Prepare and submit daily reports on missing documents, course packs, and incomplete SOAs.
• Perform CSQ-related tasks including eligibility checks, funding approvals, data validation, claim submissions, and reconciliation.
• Maintain CRM data integrity by merging duplicate records and updating student statuses.
• Perform data entry tasks including uploading IDs and encoding enrolment forms.
• Ensure all customer and student records are accurate and up to date.
• Provide backup support to team members during leave periods or peak workloads.

• Bachelor's degree in Business Administration, Customer Service, or a related field is preferred.
• Minimum 2-3 years experience in customer service, administration, or training coordination.
• Strong written communication skills with the ability to manage client inquiries professionally.
• Experience working with CRM systems and maintaining data accuracy.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience in training or education-related environments is an advantage.

Join our team and enjoy these benefits & perks:

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted