Insurance Admin Assistant (AU Client - Remote)

You will be required to assist with general insurance administration and claims support, which may at times extend beyond the duties listed below. You will manage day-to-day administrative tasks, prepare and send statements, maintain accurate records, lodge and follow up claims, pre-renewal declarations and outstanding documentation, and liaise with clients and insurers via email and phone. WinBEAT experience is mandatory.

• →General insurance administration and data entry.

• →WinBEAT administration and record maintenance.

• →Prepare and send client statements, pre-renewal declarations and insurance documentation.

• →Assist with claims administration and follow up outstanding claims with insurers, assessors, and clients.

• →Sent emails to follow up for instalment dishonours

• →Process cancellations in WinBeat & SCTP and insurer portals

• →Occasionally process endorsements or new business

• →Follow up outstanding information and documentation.

• →Maintain accurate client, policy, and claims records.

• →Handle emails, phone calls, and general client enquiries.

• →Assist with filing, document preparation, and other administrative tasks.

• →Complete ad hoc administrative tasks and other duties as required to support the team.

• →Escalate complex or unresolved matters to the appropriate team member.

• Minimum 2 years' experience in Australian general insurance administration or broking.

• Hands-on experience using WinBEAT is mandatory.

• Experience with insurance claims and claims follow-up.

• Strong administrative and organisational skills with excellent attention to detail.

• Confident handling phone calls and communicating with clients and insurers.

• Excellent written and verbal English communication skills.

• Proactive, reliable, and able to manage multiple tasks and deadlines independently.

• Good computer skills, including Microsoft Office and CRM/database systems.

• Ability to complete ad hoc tasks and provide general administrative support as required.

• Experience working with Australian insurance brokers or insurers is highly regarded.