Retail Customer Service Store Specialist - (Part-Time w/ Perks & PTO)

United States·Medwaymid

OtherCustomer Service

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Quick Summary

Key Responsibilities

Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment. Assist customers with inquiries, locate items,

Requirements Summary

Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred. Basic math and reading skills, legible handwriting,

Technical Tools

OtherCustomer Service

Compensation for this opportunity is based on candidate experience and position

What We Offer

~3 min read

Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 175 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Job Description:

The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.

Key Responsibilities:

✓Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.

✓Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.

✓Promote Company-wide customer initiatives (donations, loyalty programs, promotions).

✓Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.

✓Train and coordinate assigned associates, manage breaks according to policy and regulations.

✓Communicate issues and improvement opportunities to store leadership.

✓Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.

✓Handle daily damages and returns according to established procedures.

✓Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.

✓Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.

✓Full-time associates in this role must have availability to work as needed by the business including nights and weekends.

✓Must be 18 years of age or older.

✓Work primarily in a climate controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.

✓Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.

✓Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.