Retail Store Area Supervisor (Key Holder) - Full Time

United States·Medfordmid

OtherSupervisor

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Quick Summary

Key Responsibilities

Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.

Requirements Summary

1 or more years professional experience in other retail environments required. Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking,

Technical Tools

OtherSupervisor

The pay range for this position is $19.00 - $21.00 / hour and is based on experience.

What We Offer

~4 min read

✓Eligible for Referral Bonus: Help us find top talent and get rewarded for it!

✓Tuition Reimbursement: We invest in your growth and development by supporting your continuing education.

✓Profit Sharing Bonus: Share in our success and see the direct impact of your hard work.

✓401K: Secure your financial future with our retirement savings plan.

✓OSJL Vacations & Various Discounts at Partner Companies: Unlock incredible travel opportunities and savings on a wide range of goods and services!

✓Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.

✓Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.

✓Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).

✓Create effective work schedules for your assigned area.

✓Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.

✓Support training for store associates in your area, fostering opportunities for growth across all levels.

✓Manage merchandise presentation, ensuring timely adherence to Company guidelines.

✓Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.

✓Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.

✓Identify, separate, and display priority items effectively.

✓Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.

✓Uphold all store safety and maintenance standards.

✓When designated, supervise store operations, including opening and closing procedures.

✓Operate a cash register as needed.

✓Adhere to all Company policies and procedures.

✓1 or more years professional experience in other retail environments required.

✓Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.

✓Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).

✓Availability to work as needed by the business including nights and weekends.

✓Must be 18 years of age or older.

✓Work primarily in a climate controlled environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.

✓Some sedentary activities and near vision use for reading and computer use.

✓Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.

✓Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.