Fulfilment Manager

The Fulfilment Manager is responsible for the group-wide management and optimization of production planning, procurement planning, and production methodology.

The role safeguards on-time delivery to customers and structurally optimizes working capital (inventory and WIP), production cost efficiency, capacity utilization, and overall supply chain stability.

The Fulfilment Manager determines what is produced, when it is produced, and according to which production methodology (including sub-assemblies and make-or-buy decisions). Operational execution is the responsibility of the Site Manager(s).

• Develop and monitor the integrated production plan

• Prioritize based on contracts, margins, and strategy

• Balance capacity, lead times, and cost efficiency

• Escalate capacity conflicts

• Reduce inventory levels without increasing delivery risk

• Control Work in Progress (WIP)

• Optimize production sequencing to improve cash flow

• Reduce capital tied up in the supply chain

• Optimize economies of scale

• Decide on centralization vs. decentralization

• Drive standardization and modularization

• Optimize make-or-buy decisions

• Align procurement planning with production planning

• Determine strategic inventory levels

• Manage supply chain risks

• Translate commercial agreements into operational planning

• Realistically manage delivery timelines

• Act as escalation point for conflicting priorities

• High delivery reliability

• Optimized working capital

• Reduced production and supply chain costs

• Transparent and realistic planning

• Standardized production methodology

Reports to: CEO

Collaborates with:

• Site Manager(s) – operational execution

• Sales – forecast, roadmap, and order intake

• Finance & Administration – cash flow, margins, working capital

• Customer Success – delivery timing and customer expectations

• Procurement

The Fulfilment Manager is a matrix role without hierarchical responsibility over site employees.