IT Support Associate

• →Provide friendly, prompt frontline IT support across multiple channels (Slack, email, in-person), managing tickets through the full support lifecycle to ensure issues are resolved within target SLAs
• →Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
• →Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
• →Create and manage user accounts, permissions, and group access in Google Workspace and other business applications
• →Support SSO, multi-factor authentication, and password reset requests
• →Assist with device management and security tasks, including patching, encryption, and endpoint compliance
• →Maintain accurate asset inventory for hardware, software licenses, and accessories
• →Escalate complex issues to senior IT or engineering staff with clear documentation
• →Write and update knowledge base articles and how-to guides so common issues can be resolved faster
• →Support IT needs at our lab and office sites, with occasional travel to South San Francisco as needed

Ohalo™ aims to accelerate evolution to unlock nature's potential. Founded in 2019, Ohalo develops novel breeding systems and improved plant varieties that help farmers grow more food with fewer natural resources, increasing the yield, resiliency, and genetic diversity of crops to sustainably feed our population. Ohalo's breakthrough technology, Boosted Breeding™, will usher in a new era of improved productivity to radically transform global agriculture. For more information, visit www.ohalo.com.

Notes: If you previously applied for a job at Ohalo Genetics, we encourage you to restate your interest in the position by submitting your application.

No visa sponsorship is available for this position at this time. 

This organization participates in E-Verify. Posters linked here. 

No recruiters, please.

• 1-2 years of experience in IT support, help desk, or related technical experience (internships, school IT labs, and relevant personal projects count)
• Working knowledge of macOS and Windows troubleshooting
• Working knowledge the Google Workspace environment and user administration
• Familiarity with MDM/UEM device management
• Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
• Familiarity with AI services such as Claude, Gemini, and ChatGPT
• Familiarity with ticketing systems
• Strong written and verbal communication skills, with the ability to explain technical topics to non-technical colleagues
• A patient, service-oriented approach and good time management across competing requests
• Strong troubleshooting skills
• Ability to lift up to 40 lbs and work onsite in Watsonville

• Experience with Google Workspace administration, Slack, and Notion
• Experience with Ubiquiti UniFi networks, access control, and video surveillance
• Exposure to project management and ticketing software tool Jira Service Management
• CompTIAA+, Network+, or Google IT Support certificate
• Experience with Zebra and Toshiba label printers and barcode scanning technologies
• Interest in working in or near a laboratory and greenhouse environments
• Comfort using AI tools to troubleshoot, document, and work more efficiently