Oil Changers Assistant Manager (976)

Ensure the store is opened and closed on time daily.

Monitor workflow to ensure that vehicles are serviced within specified time limits.

Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.

Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.

Make sure proper tools are on hand to do the job.

Set an example of superior service system performance and continuously train others on the same.

Complete daily, weekly and monthly paperwork on a timely basis.

Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.

Maintain proper cash controls (i.e. follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).

Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.

Observe and comply with safety rules and regulations.

Perform related duties as assigned.

• →Timeliness and quality of service provided.
• →Meets sales goals.
• →Well trained and efficient staff; effective employee relations.
• →Effective and timely labor control.
• →Timely and accurate paperwork; timely and accurate data input in computer.
• →Effective and accurate cash controls.
• →Prompt and courteous customer service.
• →Safe work habits for self and store personnel.
• →Clean and proper uniform and good hygiene; enforces requirements for store personnel.

Monthly Crew Member Bonus: Directly related to performance in key areas such as, YOY car count growth, YOY sales growth, meeting minimum Service Averages, positive online reviews etc.

Tip Program: A collection of all tips reviewed via credit card transactions distributed amongst all crew members, excluding the store manager. The amount of tips that go to each crew member is based on the hours worked for the month.