Oil Changers Team Member (927)

Monthly Crew Member Bonus: Directly related to performance in key areas such as, YOY car count growth, YOY sales growth, meeting minimum Service Averages, positive online reviews etc..

Tip Program: A collection of all tips reviewed via credit card transactions distributed amongst all crew members, excluding the store manager. The amount of tips that go to each crew member is based on the hours worked for the month.

Essential Job Functions Include:

• Must have a driver’s license
• Must have reliable transportation
• Work as a team to ensure procedures are complete.
• Observe and comply with safety rules and regulations.
• Provide service to customer vehicles

• Check and change car fluids and filters
• Check vehicles’ tire pressure
• Provide specialized service including but not limited to transmission, differential, and radiator services

• Note customer and maintenance information into computer.
• Provide prompt and courteous customer service

• Explain the service provided
• Recommend additional services
• Answer questions

• Accept payment for services.
• Maintain a clean work area (including grounds, restrooms, customer area, etc.)
• Perform related duties as assigned.

Knowledge, Skills and Abilities:

To successfully perform the essential functions of the position, the employee must be able to read and write English and successfully complete the Lube Technician training course. Previous automotive experience is helpful but not required. Equipment operation includes overhead and floor mounted oil and grease guns, differential pump, transmission fluid exchange machine and calculator. The employee must be able to reach four feet in height overhead. Some bending, stretching, and walking up/down the stairs will be used constantly. The employee must be able to communicate effectively with customers and co-workers and respond to communication calls from co-workers. Mobility is required.

Scope of Position:

This position reports to the Manager and Assistant Manager and has no direct supervisory responsibilities. This position receives daily assignments from the Manager and Assistant Manager and will rotate through all Lube Technician duties (Upper Bay and Lower Bay, Greeter and Cashier).

Working Conditions:

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces, and hot-cold temperatures.

Major Accountabilities:

• Timeliness and quality of service provided.
• Accurate and timely data input in computer.
• Prompt and courteous customer service.
• Clean and safe work area.
• Safe work habits.
• Clean and proper uniform usage, good hygiene.
• Effective employee relations.