Registration Specialist

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

• Full-time 40-hour work weeks.
• Support Central Purchasing
• Salary up to: $55,000.00 based on skills and experience.

Position Summary:

The Supplier Registration Specialist is a customer‑service–focused role responsible for supporting suppliers throughout the onboarding and maintenance process. As the primary point of contact, the Specialist monitors and answers inbound phone calls, responds to emails, and manages support tickets to resolve supplier inquiries efficiently and professionally. This position ensures new supplier registrations, file changes, and name change requests are processed accurately and that banking and identity documentation is carefully validated. The Specialist plays a key role in delivering a consistent and positive experience for suppliers by providing clear guidance, timely communication, and dependable support.

Position Responsibilities:

· Actively monitor and answer inbound supplier phone calls as the team’s primary customer service function.

· Respond promptly and professionally to supplier emails and support tickets.

· Guide suppliers through the registration and onboarding process, including required documentation and system navigation.

· Process new supplier registrations, supplier file change requests, and supplier name change updates.

· Validate supplier banking information and identity documentation to ensure compliance and reduce risk.

· Maintain accurate supplier records and ensure updates are reflected across all relevant systems.

· Identify and resolve common supplier issues; escalate concerns to Procurement, Finance, or IT when necessary.

· Provide clear, empathetic communication to suppliers, ensuring they feel supported throughout the process.

· Monitor ticket queues to ensure timely follow‑up and closure.

· Support continuous improvement by identifying recurring supplier challenges and recommending workflow enhancements.

· Works in cooperation with the Oklahoma State Treasurer’s office to maintain the integrity of supplier banking information.

· Other duties as assigned.

Knowledge/Skills/Abilities

·  Basic understanding of supplier onboarding processes and required documentation.

· Introductory knowledge of supplier file changes, name changes, and banking validation requirements.

· Familiarity with internal systems used for registration, ticketing, and communication.

· Professional and courteous phone etiquette; able to monitor phone queues consistently.

· Clear written communication for supplier emails and tickets.

· Ability to follow structured procedures and checklists accurately.

· Basic problem‑solving skills and the ability to identify incomplete submissions.

· Handle routine supplier calls and emails with guidance.

· Follow standard operating procedures to complete simple registration‑related tasks.

· Escalate complex issues to senior team members appropriately.

· Maintain accuracy when entering or updating supplier information.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

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