Okx5h ago

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Product Manager / Director, VIP Growth & Operations

Singapore·Singaporeexecutive

Product ManagementProduct Manager

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Quick Summary

Key Responsibilities

define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets. Partner with Local Market teams to to co-create market plans,

Technical Tools

Product ManagementProduct Manager

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Role

~1 min read

OKX is seeking an experienced VIP Growth & Operations Leader to focus on creating exclusive product experiences and service solutions for high-net-worth individuals, institutional clients, market makers, and other VIP customer segments.

You will spearhead the overall strategy and product planning for the VIP Growth & Operations line, driving customer lifecycle management, personalized services, and continuous optimization of system functionalities to enhance customer retention and platform AUM (Assets Under Management).

Responsibilities

~1 min read

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Own the day-to-day VIP Growth & Operations execution for high-net-worth individual clients, ensuring VIP lifecycle programs are planned, launched, and iterated effectively.
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Build and run a VIP lifecycle operations framework: define segments, triggers, and journeys; set weekly/monthly operating rhythms; and ensure consistent execution with Local Markets.
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Partner with Local Market teams to to co-create market plans, align goals and timelines, and drive follow-through, while ensuring global consistency and scalable playbooks.
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Plan and execute VIP offsites and online events (e.g., product sharing sessions, community/engagement touchpoints), including end-to-end coordination, stakeholder alignment, and post-event performance review.
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Develop and scale VIP growth programs and tools (e.g., VIP trial cards and similar programs) that improve conversion, deepen engagement, and increase VIP contribution to trading activity and AUM.
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Establish a data-driven growth operating model with clear measurement, experimentation, and continuous optimization to improve VIP contribution to revenue and AUM.
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Coordinate with cross-functional teams (Product, Data, Engineering, Operations) to deliver workflows, tooling, and process improvements that support VIP operations at scale.
→Track performance and continuously optimize: define KPIs, monitor results, gather market feedback, and refine programs based on data and learnings.

Bachelor’s degree or higher with 5+ years of product management or product strategy experience.
Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.
Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.
Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.
Proficiency in data analysis tools and data-driven decision-making.
Fluency in English and Chinese; Multi-market collaboration experience is a plus.

What We Offer

~1 min read

✓Competitive total compensation package

✓L&D programs and Education subsidy for employees' growth and development

✓Various team building programs and company events

✓Wellness and meal allowances

✓Comprehensive healthcare schemes for employees and dependants

✓More that we love to tell you along the process!

Location & Eligibility

Where is the job

Singapore, Singapore

On-site at the office

Who can apply

Listing Details

Posted: June 9, 2026
First seen: June 9, 2026
Last seen: June 9, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: June 9, 2026

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Okx

greenhouse

OKX is a global cryptocurrency exchange and Web3 technology company, offering trading, wallet services, and access to decentralized finance. Founded in 2017, it serves millions of users in over 100 countries.

Employees

5k+

Founded

2017

Domain

Jobs

External application · ~5 min on Okx's site

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