8d ago

Administrator- Payment

Pinelandsmid

OtherAdministrator

1 views0 saves0 applied

Quick Summary

Overview

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Technical Tools

OtherAdministrator

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This role applies expert knowledge in the administration of retail retirement funds, specifically in relation to Section 37C of the Pension Funds Act, which governs the distribution of death benefits. The incumbent leverages in-depth understanding of legislation, regulatory requirements, and retail retirement fund products to manage and resolve complex beneficiary allocation cases. Responsibilities include interpreting legal provisions, ensuring compliance, and addressing technical challenges of an operational nature. The role is individually accountable for delivering accurate and timely outcomes through own efforts.

Requirements

~1 min read

Makes outbound calls in accordance with predetermined schedules and gathers relevant information.
Receives inbound calls
Finalises call at point of contact where possible
Deals with clients queries via telephone in adherence with productivity standards
Effective Communication Skills
Professional Written and Verbal Communication
Information Processing and Responsiveness

Matric (essential)
Post-matric qualification in administration, finance, or related field (advantageous)
Experience in retirement fund administration (preferably 1–2 years)
Basic understanding of the Pension Funds Act, with exposure to Section 37C processes (advantageous)
Knowledge of Old Mutual products and administrative processes (e.g., Greenlight, Max Income, Max Investment, Mass Foundation Market and others)
Familiarity with Old Mutual systems (AWD, BANCS, BIZAGI, EMS, OMUNET, etc.)
Computer literacy (MS Office) with accurate typing and document handling skills

Adheres to service and quality standards

Excellent verbal and written communication skills – able to respond to queries promptly and professionally
Ability to work under pressure and adapt to a changing environment
High attention to detail and accuracy
Good judgment and problem-solving skills
Team-oriented with strong interpersonal skills
Deadline-driven and results-focused
Ability to process information and provide clear, structured feedback

Working knowledge of Section 37C and related legislation (Divorce Act, Maintenance Act, POPIA, TCF)
Ability to identify beneficiaries and verify supporting documentation
Basic case analysis and drafting skills for allocation recommendations
Strong governance and record-keeping discipline
Ability to handle sensitive information ethically and confidentially
Numeracy skills for benefit calculations and reconciliations

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Collaborates

Communicates Effectively

Drives Results

Ensures Accountability

Plans and Aligns

Tech Savvy

Matriculation Certificate (Matric)

14 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!