Complaints Assessor

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

This function provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. It also provides specialist product and service knowledge that may lead to sales generation.

·       3 - 5 years’ relevant (Customer Care/Service/Complaints) experience.

·       Insurance experience.

·       Knowledge and understanding of OMI systems, processes.

·       Knowledge and understanding of insurance policy wordings.

• TA Interview: This will be a discussion with our Senior Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Senior Team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider, as well as Internal Verification.
• Final Feedback.

https://www.oldmutual.co.za/about/old-mutual-insure/ 

Please note that, unfortunately, we cannot accept any applications after the closing date

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!