Medical Underwriter (OMAO)-1

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Review new business and renewal proposals to ensure acceptability and completeness of underwriting and rating information, providing price quotations for underwriters and referring unusual or complex cases to senior colleagues.

Carry out allocated research and analysis to support the development, validation, and improvement of automated underwriting processes and systems.

Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems.

Investigate standard incidents using current regulatory and compliance processes, systems, and procedures, and take action to solve immediate compliance issues. Advise more senior colleagues on more complex problems.

Help others get the most out of external communications systems by offering support and advice.

Advise managers how to apply a wide variety of existing procedures and precedents.

Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Minimum requirements:

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Namibian Citizenship

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Matric with either Biology/Life Sciences and Mathematics or Biology/Life Sciences and Accounting is essential.

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Relevant tertiary degree or diploma, either a medically aligned degree, BSc or BCom (minimum NQF level 7) essential.

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Strong telephony skills experience is advantageous.

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Old Mutual product knowledge and system experience would be an advantage.

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Well-developed English written and verbal communication skills essential.

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Life insurance product and process knowledge beneficial.

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Excellent communication skills in English with an additional African language advantageous.

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Proficient in MS Office suites: Word, Excel, PowerPoint.

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Self-managed and strong team player.

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Good interpersonal skills.

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Excellent work ethic with a high degree of accuracy.

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Deadline and target driven.

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Ability to work under pressure.

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High sense of client care.

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Deal with a variety of customers telephonically, assisting them in resolving queries and providing accurate information.

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Keep abreast of all product, process and system changes and developments.

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Must be able to work at flexible times and work overtime where necessary.

Competencies:

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Gaining Commitment

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Ownership

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Planning & Organising own work

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Thinking Skills

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Continuous Renewal

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Tenacity

Duties and responsibilities include:

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Be responsible for underwriting decisions, with technical support and guidance from a senior.

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Effectively handle intermediary enquiries and give advice re specific requirements and impairments.

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Accurately capture underwriting information into the product administration system.

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Provide written communication to customers and distribution channels.

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Keep abreast of developments and trends in relevant areas.

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Uphold and maintain the image of Underwriting and Old Mutual by always maintaining the highest standard in customer care.

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Develop critical underwriting skills through classroom, independent, and on-the-job training.

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Gather and review information on financial conditions, risk exposures, and economic trends that may affect the risk provided.

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Establish, support, and maintain effective relationships with customers, agents and brokers through written and telephonic means.

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Utilise exceptional telephonic and written communication skills that support the department goals and interaction strategy.

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Participate in telephonic gathering of information pertinent to risk assessment criteria.

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Follows standardised processes and provides administrative support in line with normal business functioning.

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Deliver on daily production standards and adheres to service and quality standards.

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Provide an indirect service to customers and directly to intermediaries.

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Respond to immediate requirements within procedure.

The Old Mutual Story!