Operations Support (Life Insurance)

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

• Support the day-to-day operational activities of the business to ensure efficient service delivery.
• Assist in coordinating operational processes and resolving administrative or operational issues.
• Liaise with internal stakeholders to support service delivery and business objectives.
• Support the implementation and monitoring of operational improvement initiatives.
• Assist with project coordination, documentation and progress tracking.
• Prepare operational reports, presentations and management information as required.
• Provide support for facilities, supplier and business administration activities where required.

• Coordinate and track Risk and Compliance activities across the business.
• Maintain risk registers, action trackers and governance reporting schedules.
• Monitor and follow up on risk mitigation actions and control environment activities.
• Track internal and external audit findings and corrective action plans.

• Support risk assessments, control monitoring, and remediation tracking.

• Coordinate policy reviews, attestations, approvals and document management activities.
• Prepare governance, risk and compliance reports for management review.
• Escalate overdue actions and governance issues where appropriate.

• Support AML, KYC and regulatory compliance monitoring activities.
• Maintain compliance records and evidence repositories.
• Monitor regulatory action plans and reporting requirements.
• Support implementation of regulatory and compliance initiatives.
• Coordinate engagement with Compliance and Risk functions as required.

• Support Data Protection compliance activities and readiness initiatives.
• Maintain records of processing activities, action plans, and compliance trackers.
• Assist in monitoring compliance with data governance requirements.
• Support awareness and training initiatives relating to data protection and information governance.

• Assist in maintaining Business Continuity and Operational Resilience frameworks.
• Exposure to risk, compliance, audit, governance or project coordination activities will be beneficial.

• Diploma or Degree in Business Administration, Operations Management, Risk Management, Compliance, Finance, Insurance, or a related field.
• 2-4 years' experience in operations, administration, governance, compliance, risk management or a related business support role.
• Experience within financial services or insurance will be an advantage.
• Exposure to risk, compliance, audit, governance or project coordination activities will be beneficial.
• Certificate of Proficiency (COP) Long Term Insurance (desired but not required).

• Understanding of operational processes and business administration.
• Basic understanding of risk management and compliance principles.
• Knowledge of AML, KYC, Data Protection, and governance practices will be advantageous.
• Strong coordination, planning and organisational skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
• Ability to analyse information, track actions and produce meaningful reports.
• Strong stakeholder management and collaboration skills.
• Accountability and ownership.
• Attention to detail.
• Problem-solving and analytical thinking.
• Planning and organisation.
• Teamwork and collaboration.
• Customer and stakeholder focus.
• Continuous improvement mindset.

• Integrity and professional conduct.

The Old Mutual Story!