Order Desk Representative

At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Order Desk Representative to join our dynamic team. If you are motivated by the challenge of developing effective strategies, improving internal processes, and fostering a high-performance and collaborative work environment, this opportunity is for you!

Reporting to the Manager, Order Management and Customer Service, the incumbent's primary responsibilities will include:

• Accurately entering and monitoring customer orders, managing order-related communications, and ensuring timely execution.
• Using data to analyze and resolve issues, assess inventory levels, proactively advise customers of potential order conflicts, and recommend solutions.
• Managing customer relationships by maintaining accurate customer data and ensuring records are kept up to date.
• Delivering an exceptional customer service experience by collaborating with internal departments to ensure smooth account management and operations.

• College diploma in Business Administration or a related field.
• 2 to 5 years of experience managing customer accounts in a fast-paced environment.
• Strong customer relationship management and coordination skills.
• Excellent analytical and problem-solving abilities.
• Highly autonomous, organized, and able to perform effectively under pressure.
• Excellent command of both French and English, spoken and written (required).
• Strong computer skills, including Excel, Word, AS/400, and SAP.

• A competitive annual salary, to be discussed based on your experience
• A truly family-like work environment
• Personalized support for your training and skills development
• An attractive certification program
• A service recognition program
• A comprehensive compensation package and a range of competitive benefits
• Attractive corporate discounts
• A company committed to sustainable development, that creates and markets quality products, promotes animal welfare, responsible sourcing, reduces its environmental impact, and gives back to the communities where it operates through various programs, including “Ensemble on redonne”.

Thank you for your consideration.

We do not use artificial intelligence (AI) in our selection processes.

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