Service Coordinator

OMI MedTech is a growing Florida-based medical equipment service company looking for a highly organized, customer-focused Service Coordinator to join our team at our Sanford, Florida office.

This position is at the center of our service operations. You will work directly with customers, field service technicians, vendors, and our operations team to make sure service calls are handled efficiently and our customers receive an exceptional experience from the initial request through completion.

If you're organized, comfortable juggling multiple priorities, enjoy solving problems, and genuinely like helping customers, we'd like to hear from you.

• →2+ years of experience in service coordination, dispatch, customer service, operations, inside sales, parts, or a similar role.
• →Experience supporting field service technicians is strongly preferred.
• →Excellent written and verbal communication skills.
• →Strong customer service skills and a professional demeanor.
• →Highly organized and able to manage multiple open service calls and priorities.
• →Comfortable creating quotes and communicating pricing to customers.
• →Strong computer skills and ability to learn new software quickly.
• →Experience sourcing parts or working with vendors is a plus.
• →QuickBooks experience is a plus.
• →Medical equipment, biomedical, healthcare, imaging, HVAC, electrical, automotive, or other technical service industry experience is a plus.
• →Ability to work independently while being part of a fast-moving team.
• →Strong attention to detail and follow-through.

Our Service Coordinator isn't simply answering phones or entering information into a system.

You'll know you're succeeding when our customers know what's happening, our technicians have what they need, quotes are going out quickly, parts aren't holding up repairs unnecessarily, and open service calls don't fall through the cracks.

The goal is simple: create a great experience for our customers while helping our technicians and operations team work efficiently.

This is an office-based position working closely with our operations team and field service technicians throughout Florida.

If you're a strong communicator who enjoys solving problems, supporting technicians, helping customers, and keeping a busy service operation organized, we'd like to hear from you.