Agent Experience Coordinator

As an Agent Experience Coordinator, you are an integral member of the operations team and play a critical role in the day-to-day operations of the designated office. You will support the agents with everything including understanding One Sotheby’s International Realty, guide the agents on our tools and processes, assisting with adding listings on the MLS and company’s platforms, and further outlined below. This role requires tactful and extensive interactions across departments: onboarding and agents services, IT support, marketing, and commissions/transactions. This position works closely with the Director of Administration, Managing Broker, and other members of the leadership team to ensure office is operating smoothly and efficiently.

Responsibilities

This role will be responsible for, but not limited to the following:

Office Operations:

• Serving as the face of the office by welcoming guests, answering incoming phone calls and transfer phone calls as needed, managing mail distribution, providing support for office-related needs, office-wide communications, responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities matters.

• Coordinate office meetings, trainings, events, and presentations for the designated office.

• Assisting with the fielding of questions and work collaboratively with other team members and departments to maintain continuous communication and understanding of all questions, issues or concerns involving agents in the office.

Agent Onboarding:

• Work closely with Onboarding and Agents Services Department on the onboarding of new agents.

• Welcome agents to One Sotheby’s International Realty and the designated office.

• Coordinate monthly onboarding session which will allow the agents to ask any questions they may have and to ensure they are fully setup within the One Sotheby’s International Realty system.

• Input business card orders for new agents via our preferred vendor.

Listing Support:

• Assist new agents with the transfer of listing(s) from previous brokerage, if applicable.

• Add/edit listing(s) on the MLS.

• Yard signs – order new agent signs to be created that follow brand guidelines, as well as sign installation and removal with our preferred vendor.

• Photography orders with our preferred vendor.

• Ensure listings are feeding through the Sotheby’s International Realty network and One Sotheby’s International Realty tools and platforms.

• Processing of listings according to company policy – required documents and photos are submitted and in compliance, upload/add listings to pertinent company websites and programs, maintain organized and detailed files, obtain Managing Broker’s signature on required documents.

• Maintain weekly listings report and other reports requested by the Director of Administration and/or Managing Broker.

• Quarterly listings audit of MLS and internal programs.

Tools and Resources:

• Provide assistance and support for all One Sotheby’s International Realty processes, tools and initiatives that are available to the agents. Must be knowledgeable on the current tool stack and processes to guide agents and answer questions.
• Processes include listings and transactions
• Support on transaction management platform
• Support on marketing tools
• Brand Guidelines and Standards
• Offerings by Sotheby’s International Realty

• Must have 2 - 3 years of experience in the real estate industry (preferred); with prior exposure to real estate transactions and office administration.

• Ability to meet deadlines and deliver superior service in a fast-paced environment.

• Strong quantitative skills desired.

• Proficient in Microsoft Office including Microsoft Excel, Multiple Listing Service (MLS), and the ability to learn new tools as implemented by the company.

• Impeccable presentation, communication skills, proactive, organized, attention to details and customer service.

• Flexible team player.