VP Operations

• Mission: turn OneDome’s acquisition-led strategy into predictable, high-quality execution across platform, operations and partners.

• Primary focus: operating-model design (post-acquisition), completion certainty, and operational efficiency in a regulated environment.

• You are the ‘programme manager on steroids’: you hold the whole machine in your head, zoom in/out fast, and relentlessly drive delivery.

• Key partners: CEO, Chief of Staff, Product/Tech/Data leaders, Commercial/Partnerships, Risk/Compliance, and heads of acquired businesses.

• Success is measured in completions, time-to-complete, cost-to-serve, partner performance, and operational risk outcomes—not activity.

This is a pivotal hire - OneDome has scaled quickly through acquisition and now needs a VP of Operations who can industrialise execution: remove duplicated legacy ways of working, create clarity of ownership, and build an operating cadence that makes performance repeatable.

• →Build and run the operating model: forums, governance, decision rights, OKRs/KPIs and cross-functional rituals that connect strategy to day-to-day delivery.

• →Lead post-acquisition integration: align processes, tooling, handoffs and incentives across acquired entities and the ‘mothership’ while protecting business continuity.

• →Own end-to-end completion performance: reduce friction and time-to-complete across mortgage, conveyancing and ancillary services; improve customer certainty and unit economics.

• →Drive partner operations at scale: set standards, SLAs and performance management across lenders, brokers, conveyancers, surveyors and other third parties.

• →Partner with Product/Tech/Data to prioritise automation and workflow tooling that de-risks operations, increases transparency, and surfaces issues early.

• →Strengthen operational risk: embed controls and auditability into operational processes, working closely with specialist risk/compliance functions to protect brand trust.

• →Build a high-performing operations organisation: structure teams, hire/coach leaders, create playbooks, and establish a culture of pace, detail and accountability.

• →Create a continuous improvement engine: instrument processes, diagnose failure points with data, and run systematic improvement cycles.

• A repeatable integration playbook that reduces time-to-integrate and avoids ‘legacy sprawl’.

• Material improvement in completion rate and time-to-completion, with clear attribution to operational changes.

• A stable, scalable operating cadence with reliable forecasting of delivery, partner performance and operational risk hotspots.

• An operations team with strong middle leadership and clear accountability across the group.

• 3-5 years of demonstrable operations leadership (COO/VP Ops/Head of Operations) in a fintech start-up/scale-up; marketplace and regulated delivery experience strongly valued.

• Proven post-acquisition integration leadership: simplifying multi-entity operating models, harmonising processes and improving execution metrics.

• Deep experience running multi-party delivery models reliant on external partners, with rigorous performance management.

• Strong data fluency: uses funnel, operational and financial metrics to prioritise work, diagnose issues and make trade-offs.

• Demonstrated ability to build cadence, accountability and pace in fast-moving, ambiguous scale-up environments.

• Formal programme delivery training (e.g., PRINCE2 / MSP / PgMP) or equivalent ‘battle-tested’ experience.

• Experience in FCA-influenced or similarly regulated environments; comfort embedding controls without slowing the business to a crawl.

• Exposure to mortgage, conveyancing, insurance, or other high-stakes customer journeys.

Behaviours and motivations

• Structured and detail-obsessed: enjoys making messy, inherited processes clean and scalable.

• High ownership, low ego: will get into the weeds, fix problems, then systematise and delegate.

• Fast, clear thinker: can hold complexity and still communicate simply to drive decisions.

• Bias for action with sound judgement: knows when to move fast and when to slow down for risk and reputation.

UK-based (London preferred)

Competitive base + bonus + meaningful equity/LTI, aligned to long-term value creation