Provider Engagement Specialist (Mexico)

Remotemid

Healthcare ClinicalENT Specialist

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Quick Summary

Key Responsibilities

Clear, professional, and courteous verbal and written communication. Accuracy & Attention to Detail: Ensures consistency and correctness in documentation and workflow adherence.

Requirements Summary

90-105MX Pesos/hr Flexible Schedule: Monday - Friday: 8 working hours per day. Specific hours TBD. Fraud and Security Notice: Please be aware of recent job scam

Technical Tools

Healthcare ClinicalENT Specialist

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

We are seeking a Provider Engagement Specialist to support imaging providers across the United States as they interact with OneImaging workflows and ensure a smooth, high-quality experience. This role is responsible for handling provider inquiries, troubleshooting issues, and delivering timely, professional support throughout their interactions with our platform. This position is critical to maintaining strong provider relationships and ensuring an exceptional service experience.

Responsibilities

~1 min read

Respond promptly and professionally to inbound and outbound provider calls.
Provide clear, accurate information using internal systems, reference tools, and workflow knowledge.
Strive for first-call resolution whenever possible.
Maintain a positive, service-oriented, and solution-focused tone in all provider interactions.

Document all provider interactions and outcomes in the Phone Tracking System with accuracy and clarity.
Ensure timely completion of documentation after each call.
Identify workflow or system-related issues and escalate them to the appropriate internal teams when needed.

Work collaboratively with internal departments to ensure provider questions or issues are fully resolved.
Participate in team meetings, workflow trainings, and quality review sessions.
Contribute to a supportive and cooperative team environment.

Communication: Clear, professional, and courteous verbal and written communication.
Accuracy & Attention to Detail: Ensures consistency and correctness in documentation and workflow adherence.
Learning Agility: Quickly absorbs new information, adapts to workflow updates, and applies feedback.
Team Collaboration: Works effectively with peers and support staff to ensure smooth operations.
Professionalism: Maintains a respectful, service-focused, and dependable demeanor.

Requirements

~1 min read

Entry-level; prior customer service or call-center experience is a plus but not required.
Ability to learn new systems and processes quickly.
Strong interpersonal and communication skills.
High degree of reliability and professionalism.
Comfortable working in a fast-paced, service-driven environment.