Customer Support Specialist II - Dental

• 1–2 years of customer service or B2B support experience. 

• Proven ability to resolve complex customer issues end-to-end. 

• Strong analytical and problem-solving skills. 

• Experience managing multi-layered customer accounts or B2B account support environments. 

• Proficiency in CRM systems and case management tools is important. 

• Strong written communication skills (email handling and documentation). 

• Ability to manage multiple queues and prioritize tasks effectively. 

Preferred Qualifications 

• Experience supporting distributors, group channels, or multi-location clients 

• Familiarity with CRM automation and workflow optimization 

• Background in healthcare, dental, or medical B2B environments 

• Experience in returns, credits, or billing resolution processes 

• Omnichannel experience (voice, chat, email concurrently) 

What We Offer 

• Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business. 

• Robust career path with a full development plan and the opportunity to grow in the organization. 

• Paid training, 2 weeks' vacation leave. 

• Continuous learning through progressive training that is specific to your tenure and skills. 

• Competitive salary with incentive programs 

• Positive and supportive environment 

• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. 

Schedule 

• Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM. 

Location 

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto 

• Hybrid setup, the first 90 days will be on-site. 

Diversity, Equity & Inclusion 

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. 

Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws. 

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations 

are available on request for candidates taking part in all aspects of the selection process. Should you be 

invited to participate in the selection process we are committed to accommodating you to best meet 

your needs.