Trainer

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Location: 75 Eglinton Ave E, Midtown Toronto, ON M4P 3A4- 100% onsite

Reports to: Training Supervisor

Contract: Regular, Full-time

Education : College Diploma or equivalent

Travel Requirements: No

For existing vacancy: No

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision-making skills

• Progressive work environment- If you have skills to prove we have all ladders for you to grow

• Flexible - We believe in results

• Innovative - All ideas matter

• Inclusive - Everyone is Included and everyone wins

As a Trainer, you will use your training expertise, communication skills, and empathy to support and develop new and existing team members. Working with global clients, you will deliver engaging training and on-the-job support aligned with business goals and quality standards. By adapting to individual learning needs and providing timely, constructive feedback, you will help drive performance, consistency, and a positive learning experience.

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  End-to-End Training Management: Execute the full training cycle (Analysis, Planning, Implementation, and Evaluation) for new hire classes, retraining, cross-training, and up-skilling.

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  Adaptive Instruction: Identify learner profiles and adapt motivational methods and teaching styles to meet individual needs and diverse learning situations.

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  OJT Support: Actively monitor and support new trainees during the On-the-Job Training (OJT) period to ensure a smooth transition from classroom to production.

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  Instructional Tools: Expertly utilize training tools and create impactful visual aids to enhance the learning experience.

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  Objective Assessment: Determine appropriate evaluation levels and develop instruments to measure training impact, using objective methods to track and interpret learner progress.

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  Inclusive Environment: Conduct all sessions in accordance with equality legislation, ensuring language and behaviors promote an inclusive, respectful, and professional atmosphere.

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  Feedback & Counseling: Provide timely, constructive feedback and professional counseling to trainees to drive performance improvement.

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  Program Expertise: Maintain mastery of all product knowledge, quality guidelines, and client programs, ensuring all training materials remain current and accurate.

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  Diplomatic Communication: Utilize excellent interpersonal skills to assist the community via phone and email with tact, diplomacy, and a service-oriented attitude.

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  Settlement Navigation: Deliver and explain settlement offers to hosts and guests, clearly articulating how assessments were reached.

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  Crisis Management: Maintain a calm and empathetic demeanor, personalizing responses and remaining level-headed in challenging or high-pressure situations.

• Language Proficiency: Strong fluency in English (enunciation, clarity, and professionalism) is required; proficiency in a second regional language is a significant plus.

• Technical Aptitude: Strong working knowledge of computers and the ability to rapidly learn and adapt to new technologies.

• Leadership & Soft Skills: Proven classroom leadership, organizational, and prioritization skills with the ability to inspire and motivate trainees.

• Detail Orientation: A meticulous eye for detail and a thorough understanding of client expectations and quality standards.

• Operational Excellence: Ability to deliver against key performance targets with high quality and high velocity.

• Solves Problem

• Communicates Effectively

• Demonstrates Collaboration

• Maintains Composure

• On-site for the first 3 months of employment, 100% onsite 

• Training Hours of Operations: 5 weeks of training and nesting and 4 weeks of ticketing

• Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodate you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.