Demo Experience Engineer, Technical Success

• Own end-to-end demo readiness for new and priority product capabilities, including environments, integrations, synthetic data, evaluations, reliability checks, and fallback paths.

• Build compelling prototypes, LLM agents, and reference flows that make complex capabilities tangible and connect them to clear customer outcomes.

• Convert recurring needs into reusable accelerators—including companion apps, templates, LLM Skills and Plugins, and self-service demo packages—that scale across customer-facing teams.

• Work alongside GTM partners on high-impact customer moments, unblock critical technical gaps, and identify the patterns that should scale.

• Build always-on internal agentic systems that automate demo preparation, validation, and asset maintenance for the Demo Experience team.

• Translate recurring feedback into product insights, launch-readiness priorities, and systemic improvements with Product and Engineering.

• Define and raise the bar for demo quality across accuracy, safety, reliability, usability, and adoption.

• Care deeply about creating exceptional demo experiences and helping customer-facing teams translate OpenAI’s product value into customer understanding, trust, and action.

• Are a product-minded engineer who can move from an ambiguous capability to working software and then harden it into a reliable, reusable system.

• Have a track record of building compelling demos, reusable technical assets, or tooling that accelerates adoption and improves execution.

• Understand when a customer needs a bespoke solution and when it should become a shared platform capability.

• Bring strong engineering depth across software architectures, integrations, data, LLM agents, skills, plugins, or other AI-powered systems.

• Thrive in rapidly evolving, ambiguous environments and influence effectively across Product, Engineering, Marketing, Operations, and GTM through curiosity, humility, and strong judgment.

• Maintain a strong commitment to AI safety, responsible deployment, and representing OpenAI’s products accurately and credibly.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

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