RMA Technician

The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided. 

• →Inspection – Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems. 

• →Testing & Troubleshooting – Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians. 

• →Repair & Refurbishment – Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition. 

• →Return Classification – Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures. 

• →Documentation – Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records. 

• →Workspace Maintenance – Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies. 

 Qualifications:

• →High school diploma or GED 

• →Basic understanding of computer hardware, electronics, or networking concepts 

• →Strong attention to detail with the ability to follow written and verbal instructions 

• →Good organizational and time management skills with the ability to manage multiple tasks 

• →Basic computer proficiency (email, data entry, Microsoft Office Suite) 

• →Ability to lift up to 50 lbs and stand for extended periods as needed