1mo ago

Client Success, APAC

Singaporemid

OtherClient Success

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Quick Summary

Key Responsibilities

Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence,

Technical Tools

OtherClient Success

We are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.

Responsibilities

~1 min read

→Leverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.
→Identify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.

Must-haves:

3+ years of experience in fintech or financial services
5+ years of total professional experience across account management, sales, consulting, and business operations
Proven ability to use data to understand client health, identify patterns, and surface risks and opportunities.
Advanced fluency with AI tools, applied as a core part of how you work.
Excellent communication and relationship management skills.
Demonstrated ability to manage a book of clients independently, with full ownership of outcomes.

What helps you stand out

Experience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.
Demonstrated understanding of FX markets and trading operations.
Background in B2B client success or sales with exposure to account management or sales cycles
Business-level Mandarin proficiency.