Payments / Customer Operations Associate

Bulgaria·Sofia,SofiaFull-timemid

OtherCustomer Operations Associate

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Quick Summary

Overview

Who are we? At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time. The…

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Who are we?

At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.

The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best-in-class tech is why we're trusted by 1000+ enterprise clients to process over $180bn volume annually.

Working hours: the position requires work on shifts 8 hours a day between 06.00am-24.00, including weekends and holidays.

Communicating directly with service providers regarding customers’ transactions/escalations

Helping Ops managers with liquidity movements and proper liquidity management

Creating internal and external reports based on transactions data

Preparing daily reconciliation reports

Communicating directly with customers on assigned responsibilities and tasks

Serving as first point of escalation of technical issues following the agreed internal processes

Communicating internally with other departments, following up on pending issues related to customer's requests

Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers

Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

Excellent command of English (C1) is a must – both written and spoken

Previous experience in either an online payments or financial services environment (e-wallets, banking, online-processing)

Minimum 2 years experience in Payments / Customer Operations

Strong communication skills and interpersonal skills

Good multitasking, prioritization, and organizational skills

Good attention to details

Knowledge of Excel, Tableau or Salesforce will be considered an advantage

We’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.

We are looking forward to receiving your CV.

OpenPayd Talent Team

To all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only.

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