Billing Operations Analyst (12 Month FTC)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

We’re looking for a Billing Operations Analyst who is organised, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs.

What You’ll Do

• Process and manage billing for a variety of customer contracts worldwide
• Generate and distribute invoices, and  credit memos, making sure information is accurate and timely
• Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
• Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement
• Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms.
• Run audits at key points in the month to ensure accuracy in our billing and financial data
• Help create and distribute annual and partner affiliate invoices
• Support end-of-month activities and ensure processes are completed on time
• Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows
• Prepare reports and handle ad-hoc analyses as needed
• Help provide documents for audits and maintain good documentation practices

• Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
• Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
• Confident working with spreadsheets and basic data analysis
• Good attention to detail and organisation skills
• Able to manage time well and adapt to changes
• Enjoys working with others and communicating clearly
• A problem-solver who is open to learning new things
• Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working.
• Confident in making informed decisions and progressing tasks independently
• Able to identify bottlenecks and propose solutions to keep processes moving efficiently

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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