Process Consultant

Hi, future teammate!

• →3+ years working in operations at a nonprofit (for example membership, programs, development operations, finance operations, or a CRM/systems role). You have been the person on the other side of the table.
• →Hands-on Salesforce experience as a daily user or administrator, ideally with NPSP or Nonprofit Cloud
• →Experience turning staff needs into written requirements for a system build or change
• →Experience mapping and documenting processes and leading working sessions with non-technical staff
• →Working knowledge of the Salesforce data model and configuration: enough to know what is possible and to ask engineers good questions
• →Daily use of LLM tools (Claude, ChatGPT, Gemini, or Copilot) for real work, and a point of view on where they help and where they don't
• →Comfortable navigating ambiguous, fast-moving projects across several clients at once
• →An excellent communicator. You write clearly, present well, design visuals that explain, and you are an active listener.
• →A fun and effective meeting facilitator. You can set a goal for a session, handle the detours, and keep everyone engaged.
• →A detail person. You notice the missing step and the field that doesn't map.

• Salesforce Administrator, Salesforce Certified Business Analyst, or CSPO certification
• Experience configuring Salesforce NPSP or Nonprofit Cloud
• Experience leading or living through a system implementation or data migration at your own organization (for example, moving from one platform to another)
• Experience in a consulting or agency setting with multiple clients
• Experience writing user stories and acceptance criteria within Agile/Scrum (we will teach our way of doing this)

Work remotely, or from our offices in Brooklyn or Denver.

The application process will be:

1. Apply online
2. 30-minute Zoom video call
3. Work sample review + Process Consulting exercise (we give you a short client scenario; you map the current process, propose the future process, draft the first user stories, and tell us what questions you'd ask) designed to help you get an idea of the work that's required in the role and to help us see your skills
4. Exercise walkthrough via Zoom with the team
5. 30-minute Zoom video call with our founder and CEO

OpenTent is committed to supporting a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status, and record of arrest or conviction. People of color; lesbian, gay, bisexual, trans and gender non-conforming people; women; and differently abled people are encouraged to apply. OpenTent is an equal opportunity employer.